FAQs

Order Information

DH Apparel Plus accepts Visa, MasterCard, Discover, American Express, and PayPal. Shopify and PayPal processes our orders. We do not have access to your payment information. 

Orders generally ship out within 5 days, so please allow the proper transit time. 

Returns

Our return policy is 14 days from receipt of your shipment from us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you wish to make a return, please contact us for an RMA. Once we approve your return, please include a copy of your receipt and ship your return to:

1645 Main Street Suite D62
Buda Texas US 78610

Discretionary returns are shipped at customer's expense. 

To ensure that you have a record of your return, please ship with Signature Confirmation and be sure to include a copy of your receipt. We are not responsible for returns that do not have tracking information. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check with your bank and credit card company. Sometimes it takes banks/credit card companies up to two weeks to process a return. 
If you still have not received your refund yet, please contact us.

Sale items (if applicable)
Sale items are nonrefundable.

Exchanges (if applicable)
If your item arrives damaged, please contact us within 24 hours of receiving your order. We will promptly make arrangement to send you a PrePaid Return Shipping Label and will send you the correct item.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.